Frequently Asked Questions

Heala Health is a comprehensive digital healthcare infrastructure designed to connect patients, doctors, hospitals, and pharmacies into a single ecosystem. It is not just an app; it is a gateway that combines AI symptom triage, telemedicine, and lifelong digital medical records to make healthcare in Africa accessible and efficient.

Creating your Heala Health ID and using our basic AI Symptom Assistant will be completely free. You only pay when you book a teleconsultation with a verified doctor or order medications through our partner pharmacy network. Consultation fees are set transparently before you book.

No. The AI Symptom Assistant functions strictly as an early guidance system to help you understand your symptoms and decide your next steps. It does not replace a clinical diagnosis. It will recommend whether you need self-care, a routine teleconsultation, or an urgent visit to a physical hospital.

Yes! To maximize accessibility across Nigeria, you will be able to interact with our symptom assistant directly through WhatsApp without needing to download a heavy application. For video teleconsultations, a stable 3G/4G connection is recommended.

Every registered user receives a unique Heala Health ID represented by a secure QR code. When you visit a partner clinic or hospital, you simply show this ID. The doctor can scan it to instantly access your medical history, allergies, and past lab results, eliminating the need to fill out repetitive paper forms.

Absolutely. You can securely upload photos or scans of your previous lab results, prescriptions, and medical files directly into your Health Wallet. Our system safely stores them alongside your new digital consultation history for a complete, lifelong health overview.

Your privacy is our absolute highest priority. We utilize bank-grade AES-256 end-to-end encryption and comply strictly with the Nigerian Data Protection Regulation (NDPR). All health data is processed under strict privacy protection policies, and your personal data will never be sold to third parties.

Every single doctor undergoes a rigorous primary-source verification process. We cross-reference their credentials directly with the Medical and Dental Council of Nigeria (MDCN), conduct comprehensive background checks, and require continuous peer-reviewed performance assessments.

For most primary care needs, yes. Global health studies indicate that up to 70% of primary care consultations can be effectively managed via telemedicine. For cases requiring physical examination or laboratory tests, our doctors will instantly refer you to the nearest partnered physical clinic.

Heala Health is NOT designed for life-threatening emergencies. If our AI detects severe clinical keywords (e.g., chest pain, heavy bleeding, loss of consciousness), it will immediately bypass standard triage and instruct you to visit the nearest emergency room.

After a consultation, your digital prescription is securely sent to your Health Wallet. You can then use the platform to locate nearby partner pharmacies, order your medications, and seamlessly schedule a pickup or home delivery.

Every prescription generated on Heala Health features a cryptographically secure, single-use QR code. Partner pharmacies scan this code through our provider portal to instantly verify authenticity, preventing prescription fraud and ensuring you get the exact medication prescribed.

Heala Health is built to support medical professionals, not replace them. By joining, you gain expanded patient reach across Nigeria, access to our secure teleconsultation tools, instant visibility into a patient's digital health history for better triage, and an additional, flexible revenue stream.

Absolutely. Doctors maintain 100% full authority over all clinical decisions, diagnoses, and treatment plans. Heala Health simply provides the digital infrastructure to make your communication and patient record management highly efficient.