Frequently Asked Questions

Heala Health is a unified digital healthcare ecosystem that connects patients, doctors, and pharmacies through a secure, encrypted platform. Think of it as your entire healthcare journey — consultations, records, prescriptions, and AI triage — all in one place.

Heala Health is completely free for patients to join and create an account. You only pay for the medical consultations and pharmacy orders you choose to make. There are no hidden subscription fees.

Yes. Our platform is heavily optimised for low-bandwidth environments, ensuring you can still access clinical care even in remote or rural areas with limited connectivity.

No. Our AI assistant is designed strictly for triage and preliminary health insights. It helps you understand your symptoms and directs you to the right specialist. It should always be followed up with a consultation from a certified medical professional.

Every doctor on Heala undergoes a rigorous MDCN (Medical and Dental Council of Nigeria) verification process. We cross-reference their folio number, specialty, and clinical standing in real-time before they appear on the platform.

You can present your digital Health ID or its QR code at any Heala-integrated facility. The hospital can instantly and securely retrieve your primary medical records with your explicit consent, eliminating the need for paper files.

Yes. You can scan and upload your paper records directly in the app. Our AI will then extract and index the relevant clinical data — diagnoses, medications, allergies — making them fully searchable and shareable.

We use AES-256 bank-grade encryption for all stored data, and TLS 1.3 for all data in transit. Your data is strictly and legally yours. We never sell health data to third parties, advertisers, or insurance companies — full stop.